Privacy policy

Last updated: August 27, 2025

SINOPEConline operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a shopping experience (the "Services"). The store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. This may include:

Contact details such as your name, billing and shipping addresses, phone number and email address.
Financial information such as credit or debit card details, account numbers, payment confirmations and other transaction details.
Account information such as usernames, passwords, preferences and settings.
Transaction history such as items viewed, placed in your cart, added to your wishlist, purchased, returned, exchanged or cancelled.
Communications with us including information provided in support requests or enquiries.
Device information such as IP address, browser type, device identifiers and network connection data.
Usage information such as your interactions with the Services, including pages visited and time spent.

Sources of Personal Information

We may collect information:

Directly from you when you use the Services, create an account or contact us.
Automatically through cookies, your device or browser when you visit the Services.
From our service providers who support payment processing, shipping, analytics and related functions.
From partners or other third parties.

How We Use Personal Information

We may use your information for:

Providing and improving the Services – fulfilling orders, processing payments, arranging shipping, enabling returns, managing your account and tailoring your shopping experience.
Marketing and advertising – sending promotional emails, text messages or post, and showing you relevant advertising on other websites.
Security and fraud prevention – protecting accounts, detecting suspicious or fraudulent activity, and keeping the Services safe.
Communication – responding to your enquiries, providing customer support and maintaining our relationship with you.
Legal compliance – meeting regulatory obligations, responding to lawful requests and enforcing our terms.

How We Share Personal Information

We may disclose personal information:

To website platform service providers who support our operations (IT, payment, logistics, storage).
To business or marketing partners who provide advertising services.
When you consent, such as for deliveries, social media integrations or third-party logins.
Within our corporate group or affiliates.
In the context of business transfers, mergers or insolvency.
When required by law, legal proceedings or to protect our rights and users.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain personal information about your use of our Services. In some cases, Shopify is the controller of this information and is responsible for responding to your privacy rights. You can read the Shopify Consumer Privacy Policy and exercise rights through the Shopify Privacy Portal.

Third-Party Links

Our Services may contain links to other websites or platforms not controlled by us. We are not responsible for the privacy or security of such sites. Please review their privacy policies before submitting information.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.

Security and Retention

We use appropriate technical and organisational measures to protect your data, but no system is completely secure. Do not send sensitive information to us using unsecure channels.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

Access or know what personal information we hold.
Request deletion of your personal information.
Correct inaccuracies.
Receive a copy of your data (data portability).
Object to or restrict processing in certain cases.
Withdraw consent where processing is based on consent.
Manage communication preferences and opt out of marketing.

Residents of the UK and EEA have additional rights under GDPR, including the right to lodge a complaint with a data protection authority.

You can exercise rights by contacting us using the details below. We may require proof of identity. You may also authorise an agent to act on your behalf with appropriate evidence.

Complaints

If you have concerns about our data practices, please contact us using the details below. You may also lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored or processed outside the country you reside in. Where we transfer data from the UK or EEA, we rely on approved mechanisms such as Standard Contractual Clauses or adequacy decisions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post changes on this page, update the “Last updated” date, and provide additional notice where required by law.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: shop@sinopeconline.com
Phone: +44 020 8068 3444
Address: 86-90 Paul Street, London, ENG, EC2A 4NE, GB

We are the data controller of your personal information for the purposes of applicable data protection laws.