This page answers the most common questions we receive from trade buyers, engineers, and maintenance professionals across the United Kingdom, France, Spain, and Portugal.
About Our Service
We supply genuine Sinopec lubricants and oils, including Engine Oils, Hydraulic Oils, Gear Oils, Transmission Fluids, Greases, Industrial Lubricants, and Exhaust Fluids, used in plant, transport, and workshop operations across the United Kingdom and Europe. For more technical details, see our Information section.
Who can buy from Sinopec Online?
All prices shown are trade prices and are open to both businesses and individual customers. We serve clients throughout the UK, France, Spain, and Portugal — including engineering firms, workshops, haulage fleets, manufacturing plants, construction and agricultural operations, marine users, and other professional sectors.
Do you supply across multiple regions?
Yes. We supply customers in the United Kingdom, France, Spain, and Portugal. Delivery times vary depending on the region and the carrier network.
How quickly do you dispatch orders?
Most stocked items are dispatched the same or next working day. Certain lines, such as specialist or large-volume products, may take up to seven days to leave the warehouse. More details are available on our Shipping Policy page.
Are all products genuine?
Yes. Every product is supplied in original, sealed Sinopec packaging with clear batch and date markings. We do not repackage or rebrand any items. You can learn more about our standards on the About Us page.
Do you provide technical advice?
Yes. Our technical team can help confirm the correct product for your machinery, compare specifications, and provide guidance on changeovers or consolidation of lubricant types.
Can I open a trade account?
Yes. Businesses can open a trade account for streamlined repeat ordering and invoice management. Contact our team through the Contact Us page to register your interest.
Product and Technical Questions
How do I select the correct lubricant?
Check your equipment manual for the required viscosity grade and specification. You can then match it on our website under the relevant product category such as hydraulic oil or engine oil. If uncertain, contact our technical support team for confirmation.
Are your products suitable for commercial and industrial machinery?
Yes. Sinopec lubricants are widely used in heavy-duty, industrial, and transport applications. Products are designed to meet or exceed relevant ISO, DIN, and OEM standards.
Do you supply bulk quantities?
Yes. Most lubricants are available in a range of pack sizes including pails, drums, and IBCs. Bulk quantities can be quoted on request through our sales team.
Do you offer Certificates of Analysis or Safety Data Sheets?
Material Safety Data Sheets are available for all products. Certificates of Analysis can be provided on request for batch traceability.
What if I need a product that is not listed online?
If a specific Sinopec product is not listed, contact us directly. We may be able to source it or recommend a suitable equivalent from our stocked range.
Ordering and Delivery
How do I place an order?
Orders can be placed online at any time through SinopecOnline.com. For bulk or recurring orders, contact our team for support or trade invoicing options.
What delivery options are available?
Standard delivery covers the UK, France, Spain, and Portugal using reliable carriers. Express and pallet services are available for larger consignments. Delivery times depend on stock and destination. For full details, visit our Shipping Policy page.
Can I collect an order?
Collection is available by prior arrangement. Please contact us before visiting to confirm stock and loading times.
What if my delivery is delayed or damaged?
Contact our support team immediately with your order reference. We will investigate and resolve any courier or product issues promptly.
Support and Contact
How can I contact Sinopec Online?
You can reach us through the Contact Us page, or email our customer service team directly at customerservice@sinopeconline.com . Our technical and sales staff can assist with product selection, specification comparison, order tracking, and general support during business hours.
Suggested Reading
- About Sinopec Online – Learn more about our operations, product quality, and the standards that guide every order.
- Choosing the Right Hydraulic Oil – A detailed guide to viscosity grades and system protection.
- Why OEM-Approved Engine Oils Matter – Understanding engine protection and compliance for modern fleets.
- Shipping and Delivery Policy – View full details on dispatch times and regional coverage.
Sinopec in Your City
Sinopec Online supplies lubricants, greases, and speciality fluids across the United Kingdom. We serve all regions of England, Cymru (Wales), and Alba (Scotland) with fast delivery and same-day dispatch available. Our products support key industries including processing, marine, aerospace, manufacturing, automotive, energy, utilities, defence, and precision engineering.
CYMRU (WALES) – Cardiff, Swansea, Newport
EAST MIDLANDS – Nottingham, Leicester, Derby
EAST OF ENGLAND – Norwich, Cambridge, Chelmsford
NORTH EAST ENGLAND – Newcastle, Sunderland, Durham
NORTH WEST ENGLAND – Manchester, Liverpool, Preston
SOUTH EAST ENGLAND – London, Reading, Brighton
SOUTH WEST ENGLAND – Bristol, Plymouth, Exeter
WEST MIDLANDS – Birmingham, Wolverhampton, Coventry
YORKSHIRE & HUMBER – Leeds, Sheffield, Hull
Looking from outside the UK? We are also in FRANCE, SPAIN, and the UNITED STATES.
Last updated: October 2025