Politique d’expédition

Shipping Policy

General Information

We offer flat-rate shipping across the UK. Drums and IBCs are shipped on an Economy service taking two to four business days starting at £40, or on an Express service taking one to two business days starting at £80. Pails are shipped with UPS services. UPS Standard provides delivery in two to four days by the end of the scheduled day. UPS Worldwide Saver® offers delivery in one to three days, often before noon, with rates starting at £9 and calculated at checkout.

Same-Day Dispatch

Orders placed before 11 AM GMT are dispatched the same day. Orders received after 11 AM are dispatched the next business day.

Tracking

Tracking is included with all orders. Once your shipment has been dispatched, you will receive a tracking number by email. This allows you to follow your order from our warehouse to your delivery address and check estimated delivery times directly with the carrier. For larger palletised shipments, tracking updates may show when the goods arrive at local depots before being scheduled for final delivery.

Damaged or Unsatisfactory Deliveries

If you are not satisfied with your delivery, please email shipping@sinopeconline.com with your order number and a photo of the delivery. Metal packaging may show dents caused by handling in transit; this is normal within standard freight practices and does not affect the contents. 

Pails (Singles)

All pails are shipped by UPS. Delivery is usually the next working day but may take up to five working days depending on the shipping method selected at checkout. Some pails may arrive separately even if ordered together. Use the tracking email and the UPS website for updates.

Pallet Deliveries (Pails, Drums, IBCs)

Pallet deliveries usually take two to three business days, but may take up to five business days depending on the shipping method selected and the delivery location. Pallets may arrive on different days even if shipped together. Tracking emails provide updates when goods reach depots and are scheduled for final delivery.

Address Verification

If your address is incomplete or unclear, your order may be delayed. If your delivery location is not flat, is difficult to access, or does not have a forklift or loading dock, delivery may not be possible. In these cases, you may be charged a redelivery fee or the cost of return shipping. Deliveries to construction sites or contractor locations are accepted at your own risk.

Delivery Requirements and Tail Lift Charges

Some products, particularly larger palletised orders, require access to a location with suitable unloading facilities. If your location does not have a forklift or loading dock, a tail lift service is required to safely unload your order. It is the customer’s responsibility to indicate at checkout if a tail lift is needed. If this is not specified and delivery cannot be completed, the order may either (1) be returned to us, in which case the original shipping cost and any return shipping fees will be deducted from your refund, or (2) be redelivered with additional charges applied for tail lift service and any extra delivery costs. Please ensure accurate delivery information is provided to avoid delays or added fees.

Difficult Access Locations

If your delivery location is difficult to access, the driver may apply additional conditions at their discretion. Deliveries to residential addresses or those requiring a signature may incur an extra fee. Some postcodes in Scotland, Wales and the West Country may also be subject to surcharges or longer delivery times.

Northern Ireland

We can deliver to Northern Ireland; however, orders must be placed by contacting customer service directly either by telephone on +44 020 8068 3444 or by emailing sales@sinopeconline.com.