Frequently Asked Questions
What products does SINOPEConline offer? SINOPEConline provides a variety of lubricants and fluids including engine oil, hydraulic oil, grease, gear oil, diesel exhaust fluid, and coolant. Each product category has multiple variants to suit different applications and requirements.
Can I purchase SINOPEConline products online? Yes, you can purchase all SINOPEConline products directly from our official website. We offer a user-friendly online store where you can browse and order products.
Do you offer trade accounts? Yes, SINOPEConline offers accounts to businesses. These accounts provide benefits such as a dedicated customer support representative, order history and order tracking.
What payment methods are accepted? SINOPEConline accepts a wide range of payment methods including American Express, Apple Pay, Discover, Google Pay, Maestro, Mastercard, Shop Pay, and Visa. This variety ensures convenience for all business customers.
How can I contact SINOPEConline for customer service? You can contact SINOPEConline via our “Contact Us” page. We also provide a phone number for direct customer service inquiries during business hours.
What are the shipping and delivery options? SINOPEConline offers several shipping options. Shipping costs and delivery times are calculated at checkout based on your location and the size of your order. We strive to ensure timely and safe delivery of all products. We also provide next-day shipping across the UK. Please note that some locations have a delivery surcharge incurred by the delivery company.
Can I return or cancel my order? Yes, if you need to return a product or cancel an order, you can find detailed instructions on our returns page. Cancellations are permitted if the order has not left the warehouse. If the order has shipped, you will have to start a returns request by emailing returns@ SINOPEConline.com.
Is there a minimum order quantity for bulk purchases? Yes, bulk purchases often have a minimum order quantity, usually in the form of pallets. The specific requirements vary by product. Detailed information is available on the product pages or by contacting sales.
How do I sign up for a trade account? You can sign up for a trade account on the SINOPEConline website. The process involves filling out an application form with details about your business. Once approved, you’ll gain access to trade benefits.
What is the VAT policy? SINOPEConline provides VAT receipts for all purchases. If you sign up for a Trade Account, the VAT receipts are automatically sent to your inbox upon completion of your order.
Are there special offers available? SINOPEConline provides special pricing for pallet orders. Otherwise, we consistently offer the best prices online without the need for any coupons or codes, ensuring you always get the most competitive pricing available.
What industries do SINOPEConline products cater to? SINOPEConline products cater to a wide range of industries including mining, construction, agriculture, trucking, manufacturing, marine, and metalworking. If there is an industry you specialise in, contact us to find out more.
Do Huxhal products come with safety data sheets? Yes, safety data sheets (MSDS) are available for all SINOPEConline products. These sheets provide important information about the safe handling and use of the products and can also be requested from customer support.
Can I get technical support for using SINOPEConline products? SINOPEConline offers expert technical support. If you have any questions or need assistance with our products, our support team is available to help Monday through Friday, from 7 AM to 5 PM.
What are the office hours for customer service? SINOPEConline customer service call centre is open Monday through Saturday, 7 AM to 5 PM GMT/BST. Our online store is open 24/7 for your convenience.
How can I track my order? Once your order is shipped, you will receive a tracking number by email. You can use this number to track your order through your account on the SINOPEConline website or via the shipping provider’s tracking system.
What is the price range for SINOPEConline products? Prices for SINOPEConline products vary based on the type and quantity of the product. Detailed pricing information is available on product pages. Special pricing may be available for bulk orders in palletised shipments.
Are there any certifications for products? SINOPEConline products meet various industry standards and certifications. Detailed information about these certifications can be found on the product pages on our website.
Can I get a sample of a SINOPEConline product before purchasing? Not at this time, SINOPEConline only distributes factory-sealed products. Contact customer service to inquire about purchasing smaller volume items.
What is the size of the SINOPEC brand? SINOPEC is one of the largest integrated energy and chemical companies globally. It ranks among the top 5 companies in terms of revenue and production capacity.